Shipping & Delivery
PROJECTOR.MY is committed to ensure that your orders are delivered to you safely and on time. We shall endeavor to deliver your order within 7 working days upon successful payment confirmation. You should be able to receive your order within 10 working days (excluding Saturday, Sunday or Public Holiday) after shipment date. Therefore only the authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature.
Orders will be processed immediately from the time of payment received. We are unable to provide you with an exact time and date of delivery. Generally most orders ship within 1-10 working days.
In Metro areas: 1 - 6 working days
In Non-Metro areas: 3 - 10 working days
If your delivery taking longer than this time, then please contact with us immediately.
Our standard shipping method is ground shipping. We will ship your order via any of the major carriers including GDEX, PosLaju, Pos Ekspress, Skynet and City Link. At this time we are unable to provide the option to choose your carrier of choice.
PROJECTOR.MY provides free shipping facilities for most of the zone in Malaysia. Some zone and items are exempts from free shipping facilities. Therefore exempts item will be charged as weight bases.
The most important things to remember, we'll follow your shipping address that you will give with order submission. Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a package that is returned because of an incorrect address.
You can track your order from our store upon successfully place an order. (Order Tracking) Here you'll be able to see your order current status at any time. Also we'll keep you updated by email.
LOST OR DAMAGE
You are completely safe if the shipment is lost or damaged during shipping. DO NOT accept the product from the courier representative if the seal is broken and call us immediately. Also if you feel the package has been lost, opened before it reaches your hand or if it arrives damaged do not accept the package and please call us immediately. Once you've accept the item(s) we are not responsible for further damages.
Unfortunately we are unable to accommodate to your request for order cancellation. In this circumstances you can only apply for return when orders being shipped, but you must need to meet "Return Policy".
PICK UP FROM STORE
We will process your order just in time if you choose pick up from store method while placing your order. So you can receive your products any time from our store.
International shipment is not available at PROJECTOR.MY at the moment.
*** Please make sure that your name, shipping address and contact number is correct. ( Address Book here you can update your shipping info ).
*** Total invoice amount must be paid before we proceed to deliver your order.
*** Please make sure that the authorized receiver is present to make the authorized signature.